These simple tricks can help you avoid returns

Convenient, easy, and fast: Online shopping is booming, and so are returns. In the fashion industry, almost every second order is sent back. How can returns be minimized?

WHAT ACTUALLY HAPPENS TO RETURNS?

Statistically, around one in six orders in Germany is returned — that’s 280 million packages per day. The return rate is highest in the fashion industry, at 46 percent. In addition to enormous piles of waste, the extra transport generates 238,000 tons of CO2 emissions. That’s roughly equivalent to 2,200 car trips from Hamburg to Moscow. Express deliveries also mean that transport vehicles are often only minimally loaded.

What many customers don’t know: Returns from large corporations are often no longer resold, but destroyed. A study by the University of Bamberg shows that around 20 million returned items were destroyed in Germany in 2018 alone. One key reason: Processing returns costs companies time and money. From an economic perspective, disposing of returned items is usually more attractive than making the products available for purchase again or donating them.

Returns at Les Lunes

We do not destroy returned clothing. Instead, we want to help you find the right item straight away.

Would you like to return your Les Lunes item? You can find out more about our return policy here.

HOW TO AVOID RETURNS AND FIND YOUR PERFECT FAVORITE PIECE

CHOOSE THE RIGHT SIZE CAREFULLY

To reduce returns, it's important to order the right size. To do so, it's best to consult the size chart for the product. Les Lunes also provides a size recommendation on the product page if you're between sizes. The clothing sizes worn by our models in the product photos are also listed. If you're still unsure which size to choose, our customer service team will be happy to advise you.

CHOOSE ITEMS CAREFULLY

Sometimes we tend to order clothes that don't really suit us or turn out to be the wrong purchase as soon as the package arrives. To avoid this, ask yourself these six questions before adding the item to your cart:

• Do I already own a similar garment?
• Can I pair the item with at least five pieces from my wardrobe?
• On how many occasions can I wear the garment?
• Is the garment just part of a current fashion trend, or can I wear it for years to come?
• What materials is the garment made from? Is it good quality?
• Do I really like the item?

Classy, playful, or sporty? Here, we'll show you how to easily find your personal clothing style, one you'll feel completely comfortable in.

TAKE YOUR CUE FROM CUSTOMER REVIEWS

Other customers' experiences can give you an idea of how the clothing fits and the quality of the item. Feel free to visit Trustpilot. More than 2,000 customers have already rated their purchases from Les Lunes there.

GROUP ORDERS WITH FRIENDS & FAMILY

By placing just one order together with your friends or family, you not only save on shipping costs, but also avoid extra transportation and packaging waste.