To check the status of orders; ask about returns, exchanges, credits, or refunds; or comment on Les Lunes products, please send us a message at email@example.com or call toll free 800-385-7182.
Frequently Asked Questions:
Does Les Lunes apparel tend to run large or small?
Our apparel runs true to size. Our unique and exclusive bamboo-derived rayon fabric is made to fit many different shapes. A hint of stretch enhances your comfort and adds a feeling of everyday luxury.
How do I know which size to buy?
Please refer to our Fitting Room.
Some helpful tips:
- When measuring your bust, don’t skimp; ensure the tape measure is around the fullest part of your chest.
- Measure your waist by doing a mini “crunch” in the air while standing. The part that bends—that's your waist!
- When measuring your hips, aim to get your tape measure around the fullest part at your hip crease, where your thighs meet your derriere.
What’s the best way to wash Les Lunes apparel?
- Cold wash and tumble dry or hang dry
Do you ship internationally?
Yes! Additional handling fees and postage are required.
Can I cancel or edit my order once it’s been placed?
- Our systems are fully automated to serve you. Once your order is placed, it is sent to our warehouse to be packed and shipped. This means we typically cannot add, change, or cancel orders.
- If you have any questions, it is best to call us at 800-385-7182 Monday-Friday, 10 am– 5 pm PST.
WHAT ARE YOUR RETURN POLICIES?
- Full-price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
- Items marked SALE cannot be exchanged or returned at any time.
I have a specific product question. How do I get it answered FAST?
Please email us at firstname.lastname@example.org.
Do I have to pay to send items back for a return/exchange?
No, shipping for returns and exchanges of full-price merchandise is covered by us! You are responsible for the return shipping for the exchange of sale merchandise.
How long will it take to process my refund?
It will take approximately 1-3 business days to process your refund once we receive your return. Please note that it may take an additional 3-5 business days from the processing date to post to your bank account. You will receive an email confirmation once we have processed the refund.
What do I do if Les Lunes has made a mistake with my order?
Let us know immediately! We are more than happy to discuss any issues or questions you have about your order. Our Customer Care Representatives are available from Monday to Friday, 10am-5pm PST, and can be reached via email at email@example.com.